You may contact your servicer (often your bank or lender) to verify that your mortgage loan is owned or guaranteed by Fannie Mae or Freddie Mac, or you may verify it yourself by accessing the If you are unsuccessful, find out if your mortgage is owned or guaranteed by Fannie Mae or Freddie Mac. ![]() We encourage you to talk to your lender before involving FHFA. We cannot follow up on the status of your issue, advocate or resolve individual consumer issues, act as a court of law or lawyer on your behalf, give you legal advice, become involved in complaints that are in litigation or have already been litigated in the past, or become involved in complaints that involve parties other than Fannie Mae, Freddie Mac, or the Federal Home Loan Banks. We regularly review Fannie Mae’s and Freddie Mac's processes however, we do not resolve individual complaints. ![]() Fannie Mae and Freddie Mac each have a review process to evaluate situations that arise involving their mortgages or property transactions. ![]() Does your issue involve Fannie Mae or Freddie Mac?Īs the regulator and conservator for Fannie Mae and Freddie Mac, we have delegated certain authorities to Fannie Mae and Freddie Mac, including responsibility for day-to-day operations, which involves the handling of consumer complaints.
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